Prof. Dr. Wolfgang Georg Arlt
International Tourism Management


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ITM Master 1. Sem.
9688 Seminar
International Tourism Master Forum




Queensland, Australia:

Authentic perception



Training videos



Guest view - anxiety










How to enhance the role of room attendants?

Would personalization “This room was cleaned for you by…” help?









Please discuss in groups!




  Contact: Prof. Dr. Wolfgang Georg Arlt FRGS
Bachelor and Master Program International Tourism Management, Office Schanzenstr. 8, Tel. 0481 8555-513